Refund policy
Return & Replacement Policy
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Return & Replacement Policy
We are committed to providing high-quality products and ensuring customer satisfaction. If you receive a damaged, defective, incorrect, or wrong-size item, we will gladly offer a replacement in accordance with the policy below.
Replacement Eligibility
You may request a replacement within 14 days of receiving your order if:
- You received a damaged product.
- You received a defective product.
- You received the wrong item.
- You received the wrong size.
Replacement Requirements
- The product must be unused and in its original condition.
- The original packaging, tags, and accessories must be returned.
- An unboxing video recorded from the moment the package is opened is mandatory for damaged, defective, or missing item claims.
- Claims submitted without a complete unboxing video may not be approved.
Return Shipping
Customers are responsible for all return shipping charges unless our support team confirms otherwise.
No Refund Policy
Please Note:
We do not offer refunds under any circumstances. Eligible claims will be resolved through a replacement only.
We do not offer refunds under any circumstances. Eligible claims will be resolved through a replacement only.
Replacement Will Not Be Accepted If
- The product has been used, washed, or damaged after delivery.
- The original packaging, tags, or accessories are missing.
- The replacement request is submitted after 14 days of delivery.
- The required unboxing video is unavailable for damage or defect claims.
Contact Us
To request a replacement, please contact our customer support within 14 days of receiving your order. Include your order number, clear photos of the product, and the required unboxing video to help us process your request quickly.